Dear customer,

The positive reaction to our recent product releases means a higher volume of sales and new users. It also means we are experiencing a higher influx of support tickets of all kinds, with questions that vary from special offers to upgrade paths, for example.

As a result, our reply times may take longer than usual. We are working as fast as we can and dedicating more resources to make sure you get assistance in a quick and effective manner.

Thank you for your patience and support.

The most common questions, and the solutions:
How do I get Saturation Knob?
I bought an upgrade and I can't get it. Whats going on?

If you haven’t been able to find the answer to your support question at our FAQ-page, our support team will be happy to help. Fill out the form and we’ll get back to you as soon as possible.

Note: If you are posting a bug report or need help with a problem, we will also need this information:

  • Operating system and version (for example: "Mac OS 10.11.6")
  • Host software and version (for example: "Studio One 3.2.11")
  • Which version of our software that's causing the problem (for example: "Summit Audio Grand Channel 2.3.79")