Contact us - General Questions

Some of the most common questions at the moment:

NEW: Flow® Mastering Suite

NEW: I don't see my UADx or Fabfilter plug-ins in Console 1. What should I do?

Softube Central (Installer Helper installation issues)

How do I install my plug-ins?

How do I activate my upgrade?

I've installed my plug-ins but can't find them in my DAW. What do I do? 

I'm getting error messages when trying to complete my purchase. What can I do? 

If you haven’t been able to find the answer to your support question on our FAQ-page, our support team will be happy to help. Fill out the form and we’ll get back to you as soon as possible.

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Note: If you are posting a bug report or need help with a problem, we will also need this information:

  • Operating system and version (for example: "Mac OS 10.13")
     
  • Host software and version (for example: "Studio One 5.3")
     
  • Which version of our software that's causing the problem (for example: "Summit Audio Grand Channel 2.5.18")