Cookie Policy

 

Softube uses cookies and similar tracking techniques in order to provide you with access to various functions and the full user experience on our Website. The cookies provided on the Website are normally provided by us, but may also be provided from our partners and/or third-party content providers. How we use cookies and your possibilities of choosing how these cookies are applied is described below.

What are cookies?

Cookies are files that are stored on the user's computer to record information about a session. Considering their duration, there are two types of cookies; persistent and session cookies.

Persistent cookies are stored on a user’s computer and remain on the computer’s hard drive for a longer period of time. Session cookies are temporary cookies that are automatically erased when the web browser is closed which means that temporary cookies are not stored permanently on your computer.

Cookies may also fall into two general categories: first party cookies (which is set by Softube) and third-party cookies (which are set by Softube’s partners and/or third-party content providers).

Why do we use cookies?

We use cookies to provide you with access to various functions and the full user experience on the website. We also use cookies to store the current contents of the shopping cart and in some cases your iLok.com User ID as well as to store the currently selected country for dealer localization purposes. In addition, we use cookies to collect statistical information using Google Analytics. This lets us analyze your site usage to improve our site.

We do not use cookies to store credit card numbers, e-mail addresses or shipping addresses.

In order to provide our Website visitors with relevant advertising we use Remarketing with Google Analytics, which means that when you visit the Website, Google Analytics will collect data about your visit via Google advertising cookies.

What cookies do we use?

We use both session cookies and persistent cookies which are both first party and third-party cookies, as set forth below.

Cookie Storage time Purpose First party/ third party cookie
ASP.NET_sessionId Until you close your web browser This cookie is a encrypted ID which is used by us to keep you surfing experience coherent. Third party cookie
AspNet.Litium Perpetual Number of products in the shopping cart and the specific products you have added. User entered Voucher code that has not been used/consumed yet. Third party cookie
Sui-cookie-consent Perpetual This tells us if you have accepted our cookie policy Third party cookie
_ga 2 years This cookie is used by Google Analytics to distinguish users. Third party cookie provided by Google Analytics
_gat 1 minute This cookie is used by Google Analytics to throttle request rate. Third party cookie provided by Google Analytics
_gid 24 hours This cookie is used by Google Analytics to distinguish users. Third party cookie provided by Google Analytics
MCPopupClosed 1 year MailChimp tracking cookies to know if you have subscribed to the newsletter. Third party cookie provided by Mailchimp
MCPopupSubscribed 3 months MailChimp tracking cookies to know if you have subscribed to the newsletter. Third party cookie provided by Mailchimp
__zlcmid 1 year This Cookie is used to store the visitor’s identity across visits and the visitor’s preference to disable our live chat feature. Third party cookie provided by Zendesk
currency 1 week This Cookie is used to store the currency used for purchases. First party
sof-customer-id Session This Cookie is used for analytical purposes to improve the user experience on softube.com. Third party cookie provided by Google

You have the right to control the use of cookies

You can determine if and how cookies will be accepted by configuring your web browser accordingly. You may for example choose to block all cookies, to only accept first party cookies or to delete all cookies when you close your web browser.

If you choose to block or delete cookies, the Website will normally work but the user experience may be adversely affected.

 For more information on how to allow, turn off, block or eliminate cookies, please visit your web browser’s help pages for more information. By visiting your web browser’s help pages you will also find information about cookies that has been stored on your computer and erase stored cookies.

If you want to opt-out of Remarketing with Google Analytics you can do so through Ads Settings in your web browser or the Ad Settings in your mobile app. You can also download and install Google Analytics Opt-out Browser Add-on by following the instructions here: https://tools.google.com/dlpage/gaoptout/.

Personal data

Some personal data may be collected by our use of cookies. For more information on how we process personal data, please read our Privacy Policy.

Contact

If you have any questions regarding our use of cookies or data protection in general, do not hesitate to get in touch with us through the contact us page or send us an e-mail to support@softube.com.

Our postal address is, Softube AB, S:t Larsgatan 9D, 582 24 Linköping, Sweden.

Other information

Privacy Policy
Terms and Conditions
Terms and Conditions of purchase for Europe