Softube On-Screen Display (OSD) unresponsive on computer startup (Mac only)
There is a known bug at the moment, where the OSD sometimes hangs/beachballs after a cold boot of the computer. It can then be force quit from the Activity Monitor.
While we are investigating this, a workaround is to remove the OSD from your computers Login Items, and launch the "Softube On-Screen Display" manually from your applications.
We will update this article as soon as we have an update.
Stuck in a firmware loop?
Some users report they are getting stuck in a firmware update loop. We have now updated the manual with troubleshooting steps:
Check troubleshooting steps in the manual here
Pro Tools - Performance issues with high track count
When running high track counts in Pro Tools, it can affect performance. The symptoms are, for example, decreased responsiveness when adjusting settings. We are in contact with Avid, trying to address this issue.