We have received reports from both Mac and Windows users that some Softube plug-ins are having graphics issues. These could be diagonal lines and/or missing blocks of graphics in the GUI:s (or On-Screen Display for Console 1 and Console 1 Fader).
As a workaround, please try turning the graphics API off by following these steps:
Mac
-
Click the cogwheel in the upper-right corner of the plug-in window to access the settings.
-
Scroll down and untick the box next to "Use Metal API graphics" (for Console 1, disable Metal for the On-Screen Display as well - then restart the OSD)
-
Close the settings menu to save the changes.
If this doesn't help, please contact support.
-
Restart your system.
Win
-
Click the cogwheel in the upper-right corner of the plug-in window to access the settings.
-
Scroll down and untick the box next to "Use OpenGL graphics" (for Console 1, disable OpenGL for the On-Screen Display as well - then restart the OSD)
-
Close the settings menu to save the changes.
-
Restart your system.