Known Issues

GUI/graphics issues

We have received reports from both Mac and Windows users that some Softube plug-ins are having graphics issues. These could be diagonal lines and/or missing blocks of graphics in the GUI:s (or On-Screen Display for Console 1 and Console 1 Fader).  

As a workaround, please try turning the graphics API off by following these steps: 

Mac 

  1. Click the cogwheel in the upper-right corner of the plug-in window to access the settings. 

  1. Scroll down and untick the box next to "Use Metal API graphics" (for Console 1, disable Metal for the On-Screen Display as well - then restart the OSD) 

  1. Close the settings menu to save the changes. 

 

If this doesn't help, please contact support. 

  1. Restart your system. 

  

Win 

  1. Click the cogwheel in the upper-right corner of the plug-in window to access the settings. 

  1. Scroll down and untick the box next to "Use OpenGL graphics" (for Console 1, disable OpenGL for the On-Screen Display as well - then restart the OSD) 

  1. Close the settings menu to save the changes. 

  1. Restart your system.