We have received reports from Windows users experiencing DAW crashes. Many of these crashes seem to be related to the OpenGL (the graphics accelerator) setting being enabled.
Please try disabling OpenGL manually by following these steps:
1. Make sure your DAW is not running.
2. Go to the folder C:\Users\<$USERNAME>\AppData\Roaming\Softube (the AppData folder may be hidden so make sure Windows is set to show hidden files)
3.a. If the file “Softube Global Settings.txt” is there, open it and edit the line “"ENABLE_OPENGL": true”, change “true” to “false”. If you have a Console 1/Console 1 Fader you may also need to change the OpenGL setting for the OSD. To do that, edit this line:
"USE_OPENGL_FOR_OSD": true, change "true" to "false". Then save the file.
3.b. If the file isn't there, create a .TXT file and paste this text:
{
"AssetType": "SoftubePreferencesFile",
"FileFormatVersion": 1,
"Preferences":
{
"ENABLE_OPENGL": false,
"GLOBAL_TOOLTIP_OPENING_MODE": 0,
"GLOBAL_USE_TOOLTIP": true,
"USE_OPENGL_FOR_OSD": false
}
}
Save the file in the folder specified above.
4. Launch your DAW.
We want to get to the bottom of these OpenGL-related crashes. Please contact us if the workaround above works and let us know the specifics of your setup. We are specifically interested in your graphics solution. Of course, also contact us if this does not help and we'll do further troubleshooting.