Frequently Asked Questions

Here you will find answers to the most common questions we get. If you can't find your answer here, you haven't looked carefully enough, or we just haven't added it yet. In that case, just send the question to us (Contact Softube Support) and we'll answer as fast as we can.

Listing answers tagged "iLok"

Do I need an iLok?

You do not need a USB iLok key to use the Softube plug-ins. You do, however, need an iLok account. An iLok account will be created automatically for you when setting upp your Softube/Gobbler account. If you already have an iLok... Read more...

Is my iLok broken?
Most probably not, it is very rare that an iLok is broken. Read more...
What is iLok?
iLok is the copy protection that we are usning, it is used in conjunction with your Softube/Gobbler account to run your plug-ins. Read more...
Do I need to install the iLok License Manager app?
You'll only need to install the iLok License Manager app if you want to deactivate an authorization or transfer your license(s) to another iLok account/user. Read more...
Do your products work with an iLok Generation 1?
No, From June 1st 2018, you will no longer be able to use iLok 1 to authorise your Softube plug-ins. What is iLok? Read more...
When signed in to your website, I get an error message saying there is no associated iLok account. What's wrong?
You can double-check that your Softube/Gobbler account has been properly linked to your iLok account by going to app.gobbler.com and clicking 'My Account' -> 'My Profile'. You'll find the iLok account settings near the bottom of this page...
Do your products work with the Steinberg/Syncrosoft key?
No, you will need a Softube/Gobbler account. Creating such an account will also create or link to an existing iLok account that is used to license your Softube plug-ins. What is iLok?
FBQ