Frequently Asked Questions

Here you will find answers to the most common questions we get. If you can't find your answer here, you haven't looked carefully enough, or we just haven't added it yet. In that case, just send the question to us (Contact Softube Support) and we'll answer as fast as we can.

Listing all answers

Showing items 21–30 of 62.

Is my iLok broken?
Most probably not, it is very rare that an iLok is broken. Read more...
What plugin formats are available?
VST/VST3, AU, RTAS and AAX-Native/DSP. Read more...
What is Gobbler?
We've teamed up with Gobbler to give our users an easy and efficient workflow when it comes to downloading and managing licenses and installers. Read more...
My Softube products don't appear in the Gobbler App
Make sure you have the latest version of the Gobbler App installed. It is available to download from our 'Download' page. If you already have a Gobbler account, you can use your existing login for your Softube account, as it is powered by...
How do I register my new Softube License?
You don't have to do anything, unless you have bought the license from one of our dealers. Read more...
I have forgotten the password for my Softube account. Help!
Having a personal Softube account is a fairly new feature, introduced in November 2016, and it is not the same as the iLok account that you might already have. First, please make sure that you have created an account. Read more here...
What is iLok?
iLok is the copy protection that we are usning, it is used in conjunction with your Softube/Gobbler account to run your plug-ins. Read more...
What is the Gobbler App, and what does it do?
The Gobbler App is used to download, install and manage your Softube license(s) Read more...
Do your products work with an iLok Generation 1?
No, From June 1st 2018, you will no longer be able to use iLok 1 to authorise your Softube plug-ins. What is iLok? Read more...
Do I need to install the iLok License Manager app?
You'll only need to install the iLok License Manager app if you want to deactivate an authorization or transfer your license(s) to another iLok account/user. Read more...
FBQ