Frequently Asked Questions

No, all the products we sell are software and requires a computer. However, some of our partner companies make hardware that doesn't require a computer

No, since all our software are plug-ins they require a host. The most usual hosts are Pro Tools, Logic and Cubase.

This is because the plug-in is not automatically recognized as a tempo based effect.

Workaround:
1) Click Tools | Cakewalk Plug-in Manager
2) Under the 'VST Audio effects' category locate the Tube Delay and then click the 'Plugin Properties' button - this should open a dialog box
3) Ensure that 'Configure as a tempo-based effect' is checked

This is due to Logic 9 not calling the plug-in's idle routine properly and is a problem with plug-ins from various manufacturers. Unclear if/when Apple will fix it.

Workaround: Always keep at least one plug-in GUI open.

This is due to an input/output channel support problem in Wavelab. Steinberg have said they will look at fixing it for Wavelab 7.

Workaround: Edit the Wavelab 'plugins.set' file and set MulIn=1 to MulIn=0. The external sidechain is then greyed out, but it seems to work fine.

No, we don't have any special discounts. Sometimes our distributors or dealers have special campaigns, so please contact the distributor in your area for more information.

A list of distributors can be found here.

VISA, MasterCard, American Express, Discover or through a PayPal account,

The payment is secure and protected through PayPal.

Products bought through the webshop are download only. No physical boxes are shipped, and the license is deposited electronically into your iLok.com account

Orders are processed manually, and can take up to one (1) working day. In the meanwhile you can always download a demo version.

The fastest way is through the form on the support page.

Yes, it can be bought from one of our dealers/distributors. We will post a list of dealers soon.

The PowerCore versions are only sold by TC Electronic.

The PowerCore versions are sold by TC Electronic.

Just enter the VAT number in the VAT Removal form when you check out.

The VAT number will be checked against the VIES database. Also make sure that you have selected the correct country and that the number is written on the correct form.

If the VAT Removal form doesn't appear, it's probably because you have selected the wrong country.

It depends.

If you bought the product online from our web shop you don't need to register anything.

If you bought an electronic or boxed copy from one of our distributors/dealers and received a "License Card", you will need to go to www.softube.com/register in order to transfer the license to your iLok account.

Go to www.softube.com/register.

You will need to go to www.softube.com/register and enter the License Code which is located on a separate page inside the box. Enter the License Code, your iLok.com User ID and your e-mail address, and the license should be transferred to your iLok account within a minute.
A confirmation mail will be sent to your email address.

If you get a TPkd error, it means that there are some problem with the copy protection driver.
This can almost always be solved by downloading and installing the latest drivers from www.ilok.com .

Note that there are two different pieces of software that you can download, the Client Software and the iLok driver. You need the iLok driver in order to run our plug-ins, and the client software to manage your iLok licenses.

You just need to go to the Download page to download the latest PowerCore version. A 4-hour demo period is included in that installer.

1. You will need an iLok with the latest iLok drivers installed. A quick start guide can be found on www.ilok.com.
2. Click here to request a demo license. The license will be deposited to your iLok account.
3. Go to www.ilok.com to synchronize your iLok.
4. Click here to download the installers.

Yes, iLok is necessary for all versions except the PowerCore versions.

On www.ilok.com >. Click on "Help", then "Downloads"

There are a few possible reasons and solutions:

1. SONAR didn't find the plug-in during scanning, possibly due to a license issue. Solution:
   1. Go to Tools -> Cakewalk Plug-in Manager
   2. Press the "Scan VST plug-ins" button
   
   
2. The VST plug-in folder that you installed the plug-in in is not part of the VST directory list in SONAR. Solution:
   1. Go to Tools -> Cakewalk Plug-in Manager -> VST Configuration Options -> Add...
   2. Choose the correct directory and rescan plug-ins
   
   
3. The plug-in has been exluded permanently by SONAR, possibly due to a license issue. Solution:
   1. Go to Tools -> Cakewalk Plug-in Manager
   2. Click the "Show Excluded" radio button
   3. Click the "Show permanently excluded" check box
   4. Choose "VST Audio Effects (VST)" in the "Plug-in Categories" list
   5. Select the appropriate plug-in in the "Registered plug-ins" window
   6. Press the "Enable Plug-in" button

The most probable cause is that Logic has disabled the plug-in. The reason for this is that Logic validates all newly installed plug-ins, and if all the iLok stuff aren't ready it will fail validation and thus be disabled.

Start Logic and select the Audio Units Manager from the menu:
Logic Pro -> Preferences -> Audio Units Manager

Check if the plug-in is listed in the list, and if it is - select it and click on "re-scan". If that doesn't help, please install the latest iLok drivers. If it isn't listed at all, re-install the plug-in.

Apple Support Article (Logic 7)

In 99% of the cases, is because the host has disabled the plug-in. What you need to do is to make the host re-scan all plug-ins, and there is usually a "Re-scan Plug-ins" option in your host.

If you can't find that feature, you could always try this (which usually forces the host to re-scan the plug-in:

1. Close the host
2. Un-install the plug-in (or move it to another directory)
3. Start the host, and then close it again.
4. Re-install the plug-in (or move it back to the plug-ins directory)
5. Re-start the host.

First of all, make sure that you requested the correct license. For example, a Vintage Amp Room Native license won't work with the Vintage Amp Room TDM/RTAS installer, even if you only use the RTAS.

There could also be some iLok problems, particularly in Windows. Move the iLok dongle to another USB port and try again. Sometimes a reboot can help.

Is the green LED on the iLok on? If it isn't, move it to another USB port.

Nothing.

You can buy the upgrade from the Buy page, just as any other product.

Yes, but the upgrade license will force you to surrender the Acoustic Feedback license. Remember that the Acoustic Feedback Deluxe is TDM/VENUE only, not RTAS.

Please contact us using the mail form on the Support page if you would like to upgrade this license.

No, the Effect Bundle upgrade is only available if you own one or more of the products included in the Effect Bundle.

See this table for the exact numbers.

For native versions, not much at all. For more detailed numbers, go to the Products page and select the product you want information about.

Yes. We really use schematics and we really model every component. Well, some components wont affect the sound, and they will be removed by our model optimizer, but every other component is included. We also do measurements to model some characteristics of the equipment that cannot be described by a schematic.

Yes, since June 10th, the native versions (VST/AU/RTAS) are included in the TDM version. If you bought the TDM version prior to June 10, see this message

It is available on Mac and PC for Pro Tools HD (TDM/RTAS) and VENUE, PowerCore (VST/AU) and native VST/AU/RTAS hosts.

TDM users: The RTAS version is included in the latest installer.

Native users: Download a separate RTAS installer from the download page.

PowerCore users: Please use a wrapper, such as FXpansion, in order to get the PowerCore version working in Pro Tools.

TDM/RTAS: Demos and purchasing info is available at the BUY page.

PowerCore: Demos and purchasing info is available at TC Electronic's VAR PoCo pages .

Native (VST/AU/RTAS): Demos and purchasing info is available at the BUY page.

The latency in Vintage Amp Room is the same as in the real amplifier. However, the latency of your sound card and plug-in host cannot be avoided.

How much latency can a guitar player tolerate? Consider this example:

Distance to amp: 1 meter
Speed of sound: 340 meters/second
Sample rate: 44100 samples/second
Equivalent latency:
(Distance to amp / Speed of sound) x Sample rate =
= (1/340) x 44100 =
= 129 samples

So if you can tolerate being one meter away from your amp, you can definitely tolerate 129 samples of total latency. Unfortunately, most hosts don't report the total latency...


Click here for more specific information regarding latency

If you find a guitar amp difficult to use, then yes. Otherwise, no.

It is available on Mac and PC for native VST/AU/RTAS hosts. It is not available for TDM or PowerCore.

Yes. It's possible to use with just about anything.

The White Amp from Vintage Amp Room is bundled with Acoustic Feedback, but requires you to download a separate installer. If you have a license for Acoustic Feedback, you also have a license for White Amp.

Get White Amp installer here

For now, it is only available for TDM (Pro Tools | HD and VENUE).

Yes. It's just like Acoustic Feedback, but with some more knobs to tweak.

Yes, but the new license for Acoustic Feedback Deluxe will replace the old Acoustic Feedback license. Remember that Acoustic Feedback Deluxe is TDM/VENUE only, not RTAS.

Please contact us through the mail form on the Support page if you would like to upgrade.

It is available on Mac and PC for native VST/AU/RTAS hosts. It is not available for TDM or PowerCore.

It is available on Mac and PC for native VST/AU/RTAS hosts. It is not available for TDM or PowerCore.

It is available on Mac and PC for native VST/AU/RTAS hosts. It is not available for TDM or PowerCore.

Yes, at a discounted price. $169 if you own one product, or $59 if you own two.
Make sure that you choose the correct upgrade path on the upgrade page.

No. Only VST/AU/RTAS versions of the three included plug-ins.

It is available on Mac and PC for native VST/AU/RTAS hosts. It is not available for TDM or PowerCore.

Please contact us through the form on the support page.

You will need to get a demo for each individual product. Go the "Get Demo" page in the menu.

You will need to download each plug-in individually from the "Download" page

It is available for both native formats VST, AU and RTAS as well as the Digidesign formats VENUE and TDM.

Yes the native versions (VST/AU/RTAS) are included in the TDM version.

TDM users: The RTAS version is included in the latest installer.

Native users: Download a separate RTAS installer from the download page.

Please note that you need a TDM license (demo or full) in order to run the RTAS version included in the TDM/RTAS installer. If you only have the Native license, please use the separate RTAS installer.

It is available on Mac and PC for native VST/AU/RTAS hosts. We are working on a TDM version, but we're not sure when it will be released.

Yes, at a discounted price.
Make sure that you choose the correct upgrade path on the upgrade page.

No. Only VST/AU/RTAS versions are included in the bundle.

It is available on Mac and PC for native VST/AU/RTAS hosts.

Please contact us through the form on the support page.

You will need to get a demo for each individual product. Go the "Get Demo" page in the menu.

You will need to download each plug-in individually from the "Download" page

It is available on Mac and PC for native VST/AU/RTAS hosts.